Private Policy

Effective Date: June 14, 2024

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btr. Mental Health and Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.btrmentalhealth.com (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

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Information We Collect

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We may collect information about you in a variety of ways. The information we may collect on the Site includes:

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• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

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Use of Your Information

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Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

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• Create and manage your account.

• Process your transactions and deliver your products.

• Send you administrative information, such as updates, security alerts, and support messages.

• Understand and analyze how you use our Site and services to enhance your experience.

• Respond to your comments, questions, and provide customer service.

• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

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Disclosure of Your Information

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We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

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• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

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Security of Your Information

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We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

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Links to Third Party Sites/Third Party Services

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btr. Mental Health and Wellness may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of btr. Mental Health and Wellness and btr. Mental Health and Wellness is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. btr. Mental Health and Wellness is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by btr. Mental Health and Wellness of the site or any association with its operators.

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Certain services made available via btr. Mental Health and Wellness are delivered by third party sites and organizations. By using any product, service or functionality originating from the btr. Mental Health and Wellness domain, you hereby acknowledge and consent that btr. Mental Health and Wellness may share such information and data with any third party with whom btr. Mental Health and Wellness has a contractual relationship to provide the requested product, service or functionality on behalf of btr. Mental Health and Wellness users and customers.

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Third Party Accounts

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You will be able to connect your btr. Mental Health and Wellness account to third party accounts. By connecting your btr. Mental Health and Wellness account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

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Data Retention

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btr. Mental Health and Wellness will retain your personal information as long as your account is active or as needed to provide you services. If you no longer wish for btr. Mental Health and Wellness to use your personal information to provide your services, you may terminate your account. After the termination of your services, btr. Mental Health and Wellness will retain and use your information as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless required by law to do so.

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Cookies and Tracking Devices

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Through your use of the Website, btr. Mental Health and Wellness automatically gathers certain information about your use of the Website, including but not limited to how frequent certain areas of the Website are visited. This is done through the use of cookies, web beacons, and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed.

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btr. Mental Health and Wellness may use other third party services, such as certain social media platforms. These third party services may also use cookies. Please click on the links below to learn more about Facebook’s data use policy and Twitter’s privacy policy. We encourage reading the privacy policies of these third party websites and services to understand how such third parties collect, use and share information.

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• Meta’s data use policy: http://www.facebook.com/about/privacy/your-info-on-other

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You may choose to reject all cookies by modifying your browser preferences.

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COPPA (Children Online Privacy Protection Act)

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The Website is not intended for children under the age of 13. btr. Mental Health and Wellness does not knowingly collect personal information from users under 13 years of age. In the event that btr. Mental Health and Wellness becomes aware that it has collected personal information from a user under 13 years of age, it will take steps to delete such information from its database.

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California Online Privacy Protection Act Compliance

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If you are a California resident and use our website, you are entitled to request certain information regarding our disclosure of certain “personal information” (as defined in California Civil Code Section 1798.83) to third parties for their direct marketing purposes. If you are a California resident and have provided us with personal information within the last year, you may make such a request by emailing us at care@btrmentalhealth.com and typing “California Privacy Rights” in the subject line of the email.

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Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. A request may be made no more than once per calendar year.

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Fair Information Practices

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In order to comply with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days.

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Opt Out

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You may choose not to receive marketing materials or advertisements regarding btr. Mental Health and Wellness products by simply notifying Standard Process directly at care@btrmentalhealth.com or at 818-638-9797. Upon receipt and processing of an “opt out” request, btr. Mental Health and Wellness will, within a commercially reasonable amount of time, remove your information from any future unsolicited marketing communications and advertisements. Your request not to receive marketing materials or advertisements will not apply to information that you request to receive.

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CAN SPAM Act

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The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

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We collect your email address in order to:

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• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

 

To be in accordance with CANSPAM, we agree to the following:

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• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

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Analytics

 

btr. Mental Health and Wellness may use analytics to improve our serviceability, including, but not limited to Google Analytics. The information gathered includes page views, traffic volume and visitor information. btr. Mental Health and Wellness does not use analytics to obtain, collect or track your personal identifiable information. If you wish to opt out of the Google Analytics Advertising Features, we encourage you to visit the Google website for information on how to opt out. https://tools.google.com/dlpage/gaoptout

 

Adwords

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This website may use Google Adwords’ conversion tracking features on certain pages for advertising purposes. Third party vendors, including Google, may show your ads on websites across the Internet. Third party vendors, including Google, use cookies to gather certain information. Click here to learn more about how Google uses cookies in advertising. https://www.google.com/policies/technologies/ads/. You can opt out of Google’s use of cookies by visiting Google’s Ad settings: https://www.google.com/settings/ads/plugin or by visiting http://optout.networkadvertising.org/#/

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make changes to this Privacy Policy, we will post the updated Privacy Policy on the Site and update the effective date.

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Contact Us

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If you have questions or comments about this Privacy Policy, please contact us at:

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btr. Mental Health and Wellness
care@btrmentalhealth.com
818-638-9797
21940 Costanso St. Woodland Hills, CA 91364